Our returns & refund Policy

At The Bloomery, we are committed to providing fresh, beautiful flowers and excellent service. If you are not satisfied with your order, please review our refund and exchange policy below:

1. Eligibility for Refunds and Exchanges

• Requests must be made within 24 hours of delivery.

• Refunds and exchanges are only accepted for damaged, wilted, or incorrect flowers delivered & a photo will need to be sent to sophie@thebloomery.co.uk

• Custom or specialty orders are not eligible for return or exchange unless there is a mistake on our part.

2. Process

• To initiate a refund or exchange, contact our customer service team via phone or email with your order number, a detailed description of the issue, and photographs if possible.

• Our team will review your request and may request additional information or images.

3. Resolution

• If the complaint is validated, we will offer a replacement bouquet, store credit, or refund, based on your preference.

• In case of damage or incorrect delivery, we will arrange for a free replacement or pickup of the original arrangement.

4. Non-Eligible Situations

• Flowers after the initial 24-hour window.

• Orders affected by improper care or handling after delivery.

• Seasonal or promotional items unless damaged or incorrect.

5. Additional Notes

• We strive to ensure each arrangement meets your expectations, but natural variations in flowers may occur.

• Refunds will be processed to the original payment method within 7-10 business days after approval.

Thank you for choosing The Bloomery! We appreciate your understanding and look forward to serving you again.